Refund Policy

Thank you for shopping at Kiwi Offers! We want you to be completely satisfied with your purchase. If you're not happy with your order, please review our refund policy below.

1. Return & Refund Eligibility

  • Products Eligible for Refund: We accept returns and offer refunds only for products that are defective or damaged upon arrival. If you received a product that is incorrect or damaged, please contact us within 7 days of receiving the item to initiate a return or refund.

  • Non-Returnable Items: We do not accept returns for products that have been opened, used, or altered in any way. Items such as skincare products, opened beauty items, or products that have been worn or used are non-returnable.

2. How to Request a Refund

To request a refund, please follow these steps:

  • Contact us at sales@kiwioffers.com with your order number and a description of the issue.

  • Provide a photo of the defective or damaged product (if applicable).

  • Once your request is received, we will review the case and provide instructions on how to return the product.

3. Refund Processing

  • If your refund is approved, we will process the refund to your original payment method.

  • Please note that it may take 3-5 business days for the refund to appear in your account, depending on your bank or payment provider.

  • If you paid by credit card, your bank may take additional time to reflect the refund in your statement.

4. Shipping Costs

  • Shipping Charges: Shipping fees for the returned item are the responsibility of the customer, unless the return is due to an error on our part (e.g., damaged or incorrect item).

  • If your return is accepted, we may issue a refund for the product value but will not refund any shipping charges unless the return is due to a mistake made by us.

5. Exchanges

We do not offer direct exchanges. If you would like to exchange a product, please return the item for a refund and place a new order for the desired item.

6. Late or Missing Refunds

If you haven’t received your refund after the standard processing time, please:

  • Check your bank account again.

  • Contact your credit card company or bank, as it may take some time before your refund is officially posted.

  • If you’ve done all of this and still have not received your refund, please contact us at sales@kiwioffers.com.

7. Changes to Our Refund Policy

We may update this refund policy occasionally. If we make any significant changes, we will notify you via email or by posting an updated version of this policy on our website.

8. Contact Us

If you have any questions or concerns about your order or our refund policy, please feel free to contact us:

Kiwi Offers
Email: sales@kiwioffers.com